Pilgrimage Terms, and Conditions

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Deposit And Registration
A $500 per person deposit is required within 7 days of booking. Required registration information includes the passenger's full name (as it appears on their US or Canadian passport), mailing address and telephone number. Our online reservation form can be found on our web site at: http://www.medjugorje.org/reservation.htm. Fax and mail reservations are welcome. Full payment is due 60 days before departure date. If a booking is made inside 60 days of departure, full payment is required at the time of booking. If payment is received within 14 days before departure, please include $50 late fee.

Form Of Payment
Checks, Master Card, Visa, Discover, and American Express credit cards accepted. Deposit checks must be accompanied by a reservation form listing the full names of participants as they appear on their passport(s), address, and telephone number ONLY IF a reservation form was not already submitted online.

Issued Tickets
When you submit your reservation form for a trip we request your flights. When we receive your reservation back from our agent we will contact you for your confirmation and deposit (or payment in full if within 60 days of departure). Once you confirm with us we notify our agent and the airline tickets are typically issued within 7-21 days. Once the airline tickets have been issued, a minimum cancellation fee of $400 is applicable. We will advise you of the amount within 72 hours after you cancel if outside 60 days of departure. If you are cancelling inside 60 days of departure please refer to "Cancellations" below. We can only send out ticket packages when payment has been received in full. Upon receipt of your documents you are responsible to check your itinerary, spelling of your name, dates and other important information.

Travel Documents
A valid US or Canadian passport is required for travel. Passports must be valid 3 months after your return date. If you do not hold a US or Canadian passport please contact us for information on visa requirements. You must contact your local embassies or consulates to obtain visas. We are not responsible for trip cancellations, penalties, or fees due to delayed or denied visas. Visas usually take at least 6 weeks to obtain for Croatia and Bosnia & Hercegovina.

Responsibility Clause
The Medjugorje Web acts as a tour provider. The suppliers providing tickets, transportation, sightseeing arrangements and accommodations for the tour program are independent contractors and are not agents or employees of The Medjugorje Web. All coupons, receipts and tickets issued are subject to the terms and conditions specified by suppliers. By utilizing the service of the suppliers, you agree that The Medjugorje Web will not be liable for any accident, loss, injury, or damage to you or to those traveling with you in connection with any accommodations, transportation or any other services or resulting directly or indirectly from any occurrence or conditions beyond its control, including defects in vehicles, breakdown in equipment, thefts, delay or cancellation of or changes in itinerary for any act, omission, or event during the time you are on board the aircraft.

Neither The Medjugorje Web, nor agents of the airlines concerned are to be held responsible for the late arrival of passengers at airports due to inclement weather, mechanical, or technical difficulties/problems or any other delays, nor are they to be held liable for payment or any refund for unused hotel accommodations or meals occasioned by such late arrivals at the hotels holding rooms as confirmed itineraries. In addition, The Medjugorje Web is not liable for any hotel costs, expenses, and special transfers needed as a result of missed/rerouted/rebooked/delayed flights. We suggest asking the airline for compensation while you are being rebooked.

Cancellations & Refunds
Cancellations: In addition to a $100 per person administration fee, the following charges apply if cancellation is made within 60 days before departure. Listed is the percentage penalty, of the total tour price)

60 - 15 days 25%
14 - 4 days 50%
72 hours or no-show no refund

Requests for a refund must be in writing. Refunds will be issued within 30 days of receipt of written notice. No change of names is permitted. No change fee will be waived due to sickness. If you are concerned, we strongly recommend third party travel insurance. One source that we can offer is: http://www.insuremytrip.com

Air Only Transportation Penalties
For those who have purchased air only through The Medjugorje Web, in addition to a $100 per person Administration Fee, once issued, airline tickets are not refundable. Airlines do not allow a change of names.

Deviations, Revisions & Changes
If you decide to shorten or extend your trip there may be an additional $150+ per ticket deviation fee charged by the airlines. We will advise you at the time of booking. Revision fees will not be waived for medical reasons.

Air Transportation
Air transportation is in economy class on IATA-approved carriers. Ticketing must be completed no later than 14 days prior to departure. Fares are based on levels in effect at the time, and prices and schedules are subject to change without notice.

Price Guarantee
Due to exchange rates and published airfare changes, we can only guarantee prices when the trip is paid in full.

Baggage
The less the better and if in doubt leave it at home. Each tour participant is recommended to bring one suitcase and one small overnight bag (9" x 14" x 22"). The airlines free baggage allowance is two checked pieces the sum of whose dimensions (length + width + height ) cannot exceed 106 inches. The Medjugorje Web is not responsible for the loss of, theft of, delay, or damage to a participant's belongings.

Single Supplement
A limited number of single rooms are available at the supplement price listed for each tour. For all Medjugorje pilgrimages, this supplement is: $150.00 for the Medjugorje portion. We generally overnight in Europe on our return to the US and if a single room is requested/desired for this overnight it is at the additional rate of $100.

Special Medical Conditions
We cannot guarantee special facilities or assistance for disabled passengers and it is your reponsibility to arrange for such assistance or special needs you may require. We are always willing to provide assistance and information if possible. The Medjugorje Web is not responsible for any medical condition that occurs prior, during or after the tour.

Seat Assignment
Random seats are assigned for all group participants. If you would like to secure a specific seat, or a seat with travel companion please be at the airport at least 3-4 hours prior to departure and arrange with your airline's Gate Agent.

Transfers
Our programs includes group round-trip transfers. Passengers arriving or leaving independently, or passengers delayed for any reason must transfer at their own expense, which is currently $175 each way. We can make these arrangements for you, and advise you of the additional costs. No smoking is allowed on motorcoach.

Accommodations
All accommodations are based on double bedded rooms. No reductions for triple rooms. A limited number of single rooms are available at additional supplement price as listed above.

Meals
There is no refund for unused meals.

Not Included
Lunches, Items of a personal nature, such as telephone and laundry. Tips to the house, guide, and bus drivers (recommended $40 total per person). Passport and/or visa fees.

Tour Cancellation By Operator:
Be clearly advised that from time to time a tour departure may be cancelled for lack of participation. In such case, the operator's sole responsibility is to provide a full refund without any other liability whatsoever. Furthermore, the operator will have no responsibility for any conjunction tickets, non-refundable or otherwise.